Refund policy

INZONEU Return & Refund Policy

We accept returns for defective or damaged products only. If you received a defective, damaged, or incorrect item, you must contact us within 30 days of receiving your order.

To request a return, contact us at VIP@INZONEU.com with your order number and photos of the defective item. We will review your request and respond within 2-3 business days.

Eligible returns: Defective, damaged, or incorrect items only. Items must be reported within 30 days of delivery.

Non-returnable items: Opened or used products, sale items, and gift cards cannot be returned.

Return shipping: Customer is responsible for return shipping costs unless the item is defective or incorrect.

Exchanges: We do not accept exchanges. If you need a different item, please place a new order.

Refunds: Once your return is received and inspected, we will notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days.

For questions, contact us at VIP@INZONEU.com.